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User Experience Portfolio
A usability
review of a simplified storage management application called
Simplicity subsequent to what the scope of a usability test
did not cover. [LSI Logic] --
Contact me directly for this work sample.
The GUI for a feature/function
enhancement that encorporates
replacing failed and/or missing drives within
a volume group in the Java-based storage management application
called SANtricity. [LSI Logic] -- Contact
me directly for this work sample.
The GUI for a feature/function
enhancement that encorporates a drive channel fault isolation
diagnostic in the Java-based storage management application
called SANtricity.
[LSI Logic] -- Contact
me directly for this work sample.
Results of usability test I conducted on LSI's SANtricity Storage Manager software. [LSI Logic] -- Contact
me directly for this work sample.
A usability
review of six Sabre products. I reviewed six Sabre web
sites on a freelance basis for a consulting firm which then
compiled a formal report of the three independent reviewers.
[Freelance consulting]
A usability
review of a proprietary search technology created by a
Dutch software company called MediaLab. My review identifies
39 issues and recommendations. While the review is written
in English, the web sites were implemented in Dutch. This posed
an interesting challenge for me since I did not know Dutch!
However, the task soon proved that regardless of language good
UI design and usability principles are universal. [Freelance
for MediaLab]
Design
recommendations generated
from HCI research regarding interaction design issues within
Social Security Administration. [Consulting at SSA]
The summary
of an informal usability test I conducted with targeted
users on an early version of i-opener. The goal was to quickly
identify usability issues and to redesign solutions for them.
[Netpliance]
As an aid to the design
and development process at
Netpliance for the i-opener internet appliance,
I set system performance
objectives and underscored the implications of the objectives
for the i-opener user experience. [Netpliance]
While working in an
agency environment, I researched user groups on location and
wrote the HCI strategy (PDF
file) for a client business line during a cross-functional
strategy consulting engagement at Prudential Relocation Services.
The strategy includes summaries of user profiles, task assessment,
and site maps of the proposed information architecture for each
of four user categories. [EDS - c2o]
As part of a client
web site redesign, I conducted a quick competitive
assessment (PDF file) for ELLE Magazine
that went into the overall strategy plan for the redesigned web
site. [EDS - c2o]
The information
architecture of the i-opener information appliance combined portal-type content
and applications on a proprietary consumer electronics device.
When content and applications for the service evolved, I constructed
first and second level site maps that demonstrated integration
of new content and applications with the existing i-opener services.
Below are such site maps. [Netpliance]
One of the applications
for the i-opener was an instant messenger (IM) called iChime.
After setting the requirements for iChime, I constructed a Visio
diagram illustrating the information flow of the
IM functionality. The diagram was used in design reviews,
building the HTML wireframe, and in the UI design specifications.
Within this process I also sketched a UI design storyboard
of the user scenario. This
is the iChime
main page sketch I created for the storyboard,
which served as a tool for
illustrating the user interaction, system behaviors, and for
roughing out the page layout of the whole application. The sketches
also
served as the basis for the visual
comps completed by the visual
designer working with me. As far as I am aware, my design was
the first instant messenger application that used tabs to manage
multiple conversations. This was the challenge I had to solve
with a "single-document interface" product. [Netpliance]
The design
of the i-opener web
browser bar illustrates the challenge I faced
with balancing browser functionality and keeping the simplicity
goals of the UI for our targeted users (elderly users that were
extremely novice user types, combined with limited screen resolution
of 800 X 600 pixels).
The
simplicity
goal was to keep features and functions
in direct view of users, thereby avoiding the usage of
menus and controls that hid information from view and
caused functions to be too inaccessible to our user group.
Likewise, you may be able to tell from the design that our users
required relatively large labels and fonts. [Netpliance]
After an iterative process
of design, evaluation, and redesign, I wrote a UI design specifications
for the various functions. Here's an example of a simple UI
specification on a function within the web browser bar, the font
size control (aka - "font magnifier"). [Netpliance]
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Quick
Career Facts:
- 16 years of user
experience design for browser-based and client-server applications,
and web site information architecture
- Career roles include:
User Experience, HCI / Human Factors; Interaction design lead,
information architect; usability program lead; usability tester;
and freelancer
- Consultancy experience
with EDS, Prudential Relocation, Hachette
Filipacchi Media, Sony Entertainment, and Social Security Administration
as well on a freelance basis
- Extensive collaboration
in multi-disciplinary teams during the entire product design
and development cycles
- Business system co-inventor
of an industry-leading corporate travel management
system at
Sabre (USA and International Patents)
- Formal education in
Experimental Psychology (MS, 1991) with an emphasis in
cognition and research design
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